Frequently asked questions
How do I find the COA for my vial?
Locate the batch number printed on your KRATOS ORDER vial and enter it into COA Lookup. If a report is available for that batch, the corresponding documentation will appear in the result.
What does independent third-party testing mean?
It means analytical testing is performed by a laboratory separate from KRATOS ORDER. The applicable report provides the testing information available for that batch.
Where can I find my batch number?
The batch number is printed on the product label. Enter that number exactly as shown when using COA Lookup.
How fast is shipping?
Orders arrive within 2 business days of being placed, excluding weekends and holidays. Weather and carrier delays may affect delivery timing.
Will I receive tracking information?
Yes. When tracking is available for your shipment, it will be sent to the email address associated with the order.
Can I view a COA before ordering?
When a current batch report is available online, use the product page or COA Lookup to view the documentation associated with that batch.
What should I do if my batch number does not return a result?
Verify that the batch number was entered exactly as printed on the vial. If the issue continues, contact support@kratosorder.com.
Is KRATOS ORDER veteran-owned?
Yes. KRATOS ORDER is proudly founded and owned by U.S. military veterans.
Something else? Write to support@kratosorder.com.